County modernizes online property tax portal

LOS ANGELES, CA — The County of Los Angeles Assessor, Auditor-Controller, Treasurer
and Tax Collector, and Assessment Appeals Board, which administer the property tax process,
launched a redesign of the Property Tax Portal
today, making it increasingly convenient to
access services and make payments.
The improved portal, which can be accessed by
visiting, is a
collaborative effort between the four Departments
and offers an enhanced user experience.
“It is our duty as public servants to ensure the best possible service for constituents,” said
Assessor Jeffrey Prang. “With several departments involved in the property tax process at the
County level alone, taxpayers should not be left to guess where to direct inquiries. This improved
portal presents a landmark change in a series of improvements to our online tools, providing a
single point of contact in nine languages.”
In addition to offering multilingual services, the redesigned portal includes easy-to-navigate
features as well as educational tools that will assist constituents in better grasping the property
tax process.
“Given the complexity of the property tax process and the number of governmental departments
involved, cross-departmental collaboration is essential to providing streamlined customer
service,” said Arlene Barrera, acting Auditor-Controller. Public and employee input are among
the driving forces behind the redesign of the tax portal, which is visited more than three million
times annually.
“This tax portal responds to constituent needs by consolidating onto the main page the services
most requested by taxpayers, highlighting self-service options, and optimizing use for the device
of choice, whether that is a desktop computer, tablet, or mobile phone,” said Joseph Kelly,
Treasurer and Tax Collector.
Celia Zavala, Executive Officer of the Board of Supervisors, which oversees the Assessment
Appeals Board, said, “This dynamic portal is one of many strategic initiatives designed to help
us achieve our Department’s long-term goals, including continued enhancement of constituent
services to the wide and diverse demographics of LA County.”

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